When it comes to tracking quality assurance for organizations, most business owners are just tired of asking their sales team to create spreadsheets for the need. When it comes to the process of manufacturing, no company will launch a product without a quality check. The same holds true for a company that specializes in software development as well. In order to attain customer satisfaction and loyalty, an organization must ensure that quality checks are conducted on a regular basis. This is where Salesforce comes in handy. It is one of the best platforms that one can use for tracking quality assurance and keeping customers satisfied and happy in the market. Now, the question that comes to your mind is, how?

Salesforce, and how does it help you track quality and improve testing and training?

Obviously, as a business owner, you wish to transform things and make them better for your customers. Even if you are working on a business application for your customers, you need to ensure that it is tested and tried fully before officially launched in the market. You might already have an existing business application that you wish to update but need to test it without hindering the original production data. Salesforce and its sandboxes make all this possible. There are different kinds of sandboxes under Salesforce that a business can use for development, testing, and finally, training. Each of them carries out different features and provides the developer functionality when it comes to introducing changes and customization in the software without breaking the production data.

An insight into the different types of Salesforce sandboxes

Salesforce has different kinds of sandboxes, and they serve different functions-

  1. The Developer Sandbox- This sandbox is intended for testing and development in an environment that is isolated. It has a copy of the metadata of the production org.
  • The Developer Pro Sandbox- It is like the Developer Sandbox, except you are able to test and develop large sets. The storage space is much bigger than the Developer Sandbox, and it has a copy of the metadata of your production org. It is perfect for large development and tasks for quality assurance as well as user training and integration testing.
  • The partial copy sandbox- This sandbox is perfect to use in an environment for testing. It has a copy of the metadata of the production org, as well as its sample that is defined by a template in the sandbox. It is mainly used for quality assurance and ideal for training, acceptance testing for users, and integration testing. You should note that the first two types of sandboxes are free; however, the partial copy and the full sandbox that is the fourth kind need to be purchased at a price. The salesforce partial data sandbox pricing depends upon what your needs are. You should speak to an expert who specializes in Salesforce to get an estimated quote when it comes to the partial copy and full sandbox tasks for your needs. The pricing is not fixed and varies upon the nature of the tasks you intend to undertake.
  • The Full Sandbox- This sandbox is primarily used for testing in a development environment. It supports most of the tasks that a developer needs, like load testing, staging, and performance testing. This sandbox is an exact replica of the complete production org and has all the data like attachments, metadata, and object records.

Note that Salesforce is one of the topmost and reliable CRM platforms in the world today. However, when it comes to the use of Salesforce sandboxes, you will find that their value is widely underestimated. When it comes to customer support and satisfaction, the partial copy sandbox will help you to conduct extensive quality assurance tasks. This sandbox has about 5GB of storage space for files and data. You can refresh the sandbox once every five days. However, when it comes to its difference with the Full Sandbox, you can only copy sample data in them. The Full Sandbox, on the other hand, can have all the data copied in them when the refresh or creation is complete. The Partial copy sandbox will allow you to test some of your data without hampering the production environment; however, if you wish to get all of your data tested for quality assurance, it is prudent for you to buy the Full Sandbox for your needs.

The importance of quality assurance tasks for customer satisfaction

As mentioned above, these Salesforce Sandboxes are estimated for their value; however, they are potential assets when it comes to customer satisfaction and support. Not all tasks are essential, and for getting the perfect end-user functionality, you should invest in the right sandbox for quality assurance all the time. The web developer must ensure there are no issues with the application or site. When you resort to the partial copy sandbox for your quality assurance needs, you get time for planning changes and updates without hindering the metadata of the production org. This boosts the business to a large extent. Business owners should ensure they hire developers with a sound knowledge of Salesforce if they wish to establish healthy and long-lasting customer relationships with their present and potential targeted audience. Salesforce is one of the best platforms today, and both small to large scale business owners are using it for their customizations in a successful way.

Every business owner must ensure that the site or the application intended for customer use should be tested extensively. Thanks to the presence of Salesforce and its sandboxes, developers can save a lot of time and effort when it comes to customization, training, and testing. The code, as well as the configuration of the application or site, often needs to be updated and with Salesforce, the developer can plan the training needed to educate all those concerned with the future updates so that there are no issues of bugs and other problems that might hinder the software and cause customer dissatisfaction in the process.