“Going Global” is the goal for many businesses, as it signals a huge upswing in sales and revenue, as well as breaching many, many new markets. It is also the beginning of a huge undertaking; mountains of paperwork, many, many meetings, and flying to so many different time zones that you may want to set […
Branding is by far, one of the most important things to consider when trying to establish a name in the business world. Most of those who are into start-ups of opening a small business, already know how essential it is. There is an obvious connection between your name and business and the branding that you […
It is a dream of every entrepreneur to start a small operation in their garage and take their business to the very top of the chain. Titans like Facebook, Microsoft, Apple, and many others started with nothing and now share a global influence. One could argue that large-scale success is possible only with a lot […
Trekking through the retail industry is a daunting path to embark on – which is why equipping yourself with handy hacks is essential. According to June Alcarioto, Director of Retail Solutions and Analytics of Genie Technologies, Inc. (GenieTech), retailers should take advantage of the digital tools that are now becoming more available for them. To […
Customer complaints are never easy for small businesses. Many small businesses are run from a staff of five or less, which means a lot of heart, soul, and pure sweat goes into every order or service. So how can small businesses handle customer complaints without taking them personally? The first step towards dealing with customer […
If you love outdoors and don’t mind hard work, this may be a right thing for you. Have a look at what you need to do in order to start earning your living with a gardening business. Think of a business plan and the funding Decide what services you will provide as a professional gardener. […
A great connection with the customer is essential to the success of any business. However, not all companies are great at relations with their customers because they are inefficient at their customer service. Philippine call centers are one of the best at doing this and here are some of the tips they follow to provide […
Entrepreneurship is an art. It is an art of selling and buying products and services. A person who masters or is in progress to master this art is called as an Entrepreneur. An entrepreneur is the one who starts a small business with a small idea and capitalizes on it to build an organization that […
A survey conducted by America’s Small Business Development Centers found that while 61% felt that taking up employment was financially more secure, 26% planned to start a small business in the next three years knowing that it was more financially hazardous. Most of the people setting up businesses do not have any background of entrepreneurship […
As a business owner, you will at some point be at the receiving end of a client complaint (and you may have been a client with a complaint yourself). The question isn’t whether you’ll get them (you will!) – the question is, how do you choose to handle the complaint, and yourself, in response. This […
Outsourcing services providers in the Philippines have been hugely abundant in recent years. This is vastly evident in the assembly of many BPO companies in the country as well as the growing number of call center agents that are currently working in the industry. But have you ever wondered why foreign companies from different countries […
No matter what company or industry you work in customer service is an aspect of business you should seriously invest in. Thanks to technology communication has developed so much that providing customer service has diversified, for example there are businesses that does call center outsourcing in the Philippines to consistently provide their own customers with […