When you run a business, no matter how big or small, you have to be prepared for customer complaints. Not only that, you need to understand that complaints by clients and customers are not a matter to be taken lightly. You should always balance the loss you will incur by refusing the customer with the cost [&hellip
Outsourcing services providers in the Philippines have been hugely abundant in recent years. This is vastly evident in the assembly of many BPO companies in the country as well as the growing number of call center agents that are currently working in the industry. But have you ever wondered why foreign companies from different countries [&hellip
No matter what company or industry you work in customer service is an aspect of business you should seriously invest in. Thanks to technology communication has developed so much that providing customer service has diversified, for example there are businesses that does call center outsourcing in the Philippines to consistently provide their own customers with [&hellip
In celebration of the Small and Medium Enterprise (SME) Week this month, Globe myBusiness joined the Department of Trade and Industry in giving recognition to all SMEs for their contribution to nation building and have rounded up several seasoned entrepreneurs to share their secrets to success. Here are some tips which budding business owners and [&hellip
If you have a business, chances are you could always make it better. Luckily, there are a few small ways to help make your business as awesome as it can be, and here, we’ll discuss the top business care tips that will help with improving your business. Handle your Own Problems first Sometimes, if there [&hellip
“Going Global” is the goal for many businesses, as it signals a huge upswing in sales and revenue, as well as breaching many, many new markets. It is also the beginning of a huge undertaking; mountains of paperwork, many, many meetings, and flying to so many different time zones that you may want to set [&hellip
Branding is by far, one of the most important things to consider when trying to establish a name in the business world. Most of those who are into start-ups of opening a small business, already know how essential it is. There is an obvious connection between your name and business and the branding that you [&hellip
It is a dream of every entrepreneur to start a small operation in their garage and take their business to the very top of the chain. Titans like Facebook, Microsoft, Apple, and many others started with nothing and now share a global influence. One could argue that large-scale success is possible only with a lot [&hellip
Trekking through the retail industry is a daunting path to embark on – which is why equipping yourself with handy hacks is essential. According to June Alcarioto, Director of Retail Solutions and Analytics of Genie Technologies, Inc. (GenieTech), retailers should take advantage of the digital tools that are now becoming more available for them. To [&hellip
Customer complaints are never easy for small businesses. Many small businesses are run from a staff of five or less, which means a lot of heart, soul, and pure sweat goes into every order or service. So how can small businesses handle customer complaints without taking them personally? The first step towards dealing with customer [&hellip
