Products aren’t enough: Efficient services and happy customers are key

J&T Express enables online business to be competitive and stay competitive

Taguig City, Philippines—September 16, 2019 — According to a report by CNN Philippines, online businesses in the country in on the upswing with growth a clear reflection of the growing number of people doing their shopping online.

There are around 65 million Filipinos who were active online in 2018 representing a 12 percent growth. The country also ranked first in the world in terms of social media use and amount of time spent online. Businesses believe this makes the country an ideal place for e-commerce to thrive. In a report released by Statista, the Philippine e-commerce market revenue grew to $840 million or about P44 trillion in 2018 from $688 million or about P36 trillion in 2017.

While these trends spell good news for would-be entrepreneurs, a successful online business cannot be built on just one aspect of the enterprice. True, a superior product is paramount to ensuring a lucrative digital marketplace. However, the wise entrepreneur is fully aware that there are other factors that can make or break an online business.

A good product is just one part of the equation of a successful digital business. Having the right delivery partner is as important as having a good product. The delivery partner must be reliable, efficient and most importantly, fast when sending the products to the customers. Aside from that, it must have as extensive a reach as possible if the products being delivered is to reach its customers no matter where they are and no matter what time of the day.

It is also important that the delivery services chosen is able to track the item as it moved from the seller to the buyer. That is why an efficient tracking system is needed by the courier partner. Finally, having helpful and reliable customer service team will make all the difference in ensuring happy and repeat customers.

“As an express company, J&T Express is committed to helping our customers thrive in the e-commerce business by bringing our reliable, efficient, and fast delivery service nationwide. With “Express Your Online Business” as our slogan, we hope to help our customers realize a more practical and efficient express service for online business and encourage the development of our business partners to be bigger and stronger,” said

Dean, CEO of J&T Express Philippines.

J&T Express, with its extensive network that supports delivery services within city, inter-city, inter-provincial, and e-Commerce customers, strengthened its operations to widen its reach across Southeast Asia. It is now present in countries, such as Vietnam, Malaysia, and soon, in Thailand.

The company covers nine regions in the Philippines and, delivers parcels and packages across the country through its more than 300 branches. They also offer free pick-up services, real-time tracking system, as well as fast claims system.

To ensure easy access for customers, the company has three-service platforms on its website, mobile application, and 24/7 hotline. J&T partners can also experience their own VIP platform.

J&T Express applies technology development as its basic system. It utilizes advanced IT systems to improve efficiency and deliver quality service to its customers. It also provides pick up service with high transmission speed, as well as support the growth of e-commerce business.

Dean explained further that they want to make online businesses grow and prosper by continuously innovating and bringing excellent service to its customers. To date, the company already has top of the list clients and more than a thousand customers in the Philippines. It recently entered into a partnership with leading marketplace provider, Shoppee.

J&T Express PH photo