In the first quarter of 2022, Robocash Group hit the record 20 M registrations, providing consumer financing in the cumulative volume of over 1.7 Bn USD. The repeated clients have contributed significantly, with the highest consumer demand in the Philippines and Kazakhstan.
Targeting the underserved population with limited access to traditional financial services, Robocash Group has issued 266.3 M USD worth of loans in Q1 alone – up by 81.4% to the same period last year.
The repeated clients made substantial contributions in this regard. March featured the highest historical share of issued principal to the returning customers – an increase of 69% YoY. With the growing demand for the services, there also was a significant increase of 14% in the average issued principal among the repeated clients.
The Kazakh and Philippine markets have demonstrated the highest customer demand. The loan disbursements and collection in the Philippines significantly exceed the plan. The month of March has been especially eventful, with the record setting repeated loans exceeding 70%. While the share of new borrowers reached 30%, outperforming the initial plan by 33%. In Kazakhstan, the group remains the undisputed segment leader. The sales and collection plans have both been overfulfilled – 118% and 112% respectively.
Commenting on the results, Sergey Sedov, Founder & CEO of Robocash Group said: “With consumer lending services, the repeat clients are the foundation upon which the profitability of the business and a long-term winning strategy stand to avoid potential losses. Over the past years, the share of Robocash Group’s repeated customers has been steadily increasing, exceeding 80% by 2021. Robocash Group was able to minimise the risk by focusing on customer loyalty and building trust among the repeat customers.”
