The Social Security System (SSS) has lengthened its Call Center operations from 16 hours to 24 hours every weekday to give members more access to over-the-phone updates about their contributions, benefits, loans, my.sss account and other SSS transactions.
SSS President and Chief Executive Officer Emilio de Quiros, Jr. said that with longer call center hours, members regardless of their time of work can contact the SSS about their claim status, membership data, list of requirements and other SSS concerns by dialling 920-6446 to 55.
“Local employees with regular 8-to-5 work hours, security guards and call center agents on graveyard shifts, and even overseas members in different timezones can all find a time convenient for them to make an SSS phone query from Mondays to Fridays,” de Quiros said.
He noted that the SSS Call Center receives over 46,000 calls every month, majority of which are from members verifying the status of their contributions, benefit claims, salary loans and application for the Unified Multipurpose Identification System (UMID) card, which is the current SSS ID.
“Apart from status verification, our team of 25 member service officers also responds to queries on procedures such as how to apply for benefits and remit contributions. We also receive phoned-in information about employers that don’t remit SSS premiums and other complaints,” he added.
The 24-hour SSS Call Center is the agency’s latest enhancement in its array of round-the-clock service facilities that includes the SSS Website (www.sss.gov.ph), Text-SSS (send “SSS” to 2600), and the Interactive Voice Response System (IVRS), in which members follow computerized voice instructions to get answers on basic queries.
“Whether they are using the IVRS or the SSS Call Center, members must be ready with their SSS number before calling because we need that to check their records. We also advise members to call us first about SSS procedures and list of requirements so that we can immediately accept their applications when they go to the SSS branch,” de Quiros said.
The IVRS hotlines are 917-7777 (Metro Manila); 446-5902 (Baguio); 982-8739 (Tarlac); 562-9289 (San Pablo); 472-9795 and 472-8842 (Naga); 234-2053 (Cebu); 227-7273 (Davao) and 992-2014 (Zamboanga). Globelines subscribers nationwide can call up 917-7777 toll-free.
The SSS Call Center operates from 7:00 am on Mondays all the way to 7:00 am on Saturdays. It is closed on weekends and on holidays.
For comments, concerns and inquiries contact:
SSS Trunkline No. (632) 8920-6401
SSS Call Center: (632) 8920-6446 to 55
VRS: (632) 7917-7777 Toll-Free No.: 1-800-10-2255777
SSS Email: member_relations@sss.gov.ph
SSS Facebook: https://www.facebook.com/SSSPh
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Magandang araw po! pano po makapag request ng panibagong PRN at account number dahil maghuhulog po ako consolidation loan ko for the month of July.
nadoble ko po kc yung pag request para sa month ng June dahil hindi po nag aappear yung payment ko po nung sa June. Pero ngayun nag appear na sya ang kaso po yung isang PRN na nadoble ay nandun pa din sa portal ko po. maghuhulog na po kc ako ulit para sa month ng July sa first week ng July.
Matagal po ba talaga ung approval for disbursement from a Bacoor branch?
i am requesting for a change of my ss number so that i can proceed to my registration
online.
SSS Alabang branch bukas ngayon?
can you view for me my monthly contribution
same here d po ma contact at pag inimail wla pong nagrerespond
Tried the hotline numbers 917-7777 and 920-6446 to 55 – all not working!
this is how sss works, useless
hi sana may magresponse sa tanong ko , nag register ako ng account sa sss online pero hindi naman ito nanghingi ng password at username. hindi din nag memessage sa email ko, how can i get my credentials para sa online account
mobile number po ng sss po
472-9795 and 472-8842 (Naga Branch) Hotline numbers, both are not working. And if you emailed them at member_relations@sss.gov.ph, no one is responding. What the Heck?!
I want to complain as well the employee of SSS Bacolod sitting in counter H for ID capture,her name is Lezlie Querite or Quebite,this employee has the worst customer service ever.I amended my ID because of status changed and unfortunately I was assisted by this employee.Ang daming arte ng empleyado na to,kesyo hindi pantay ang balikat ko,hindi raw macacapture ng camera,it took approximately 5-10 mins. just to finish this photo taking,which hindi naman nangyayari sa katabi niyang table.This employee imposes rudeness hindi lang sa akin kundi sa previous client na nauna sa akin.Hindi porket hindi marunong magbasa o ano man ang itsura nang ina assist mo huwag ka naman ganyan.Matuto kang gumalang kasi you are representing SSS,you should know your vision and mission.Sad to say may mga taong nagtatrabaho sa gobyerno na katulad mo.Hindi ka bagay sa trabaho mo.Sana mabasa to nang boss mo.You are disrespectful and rude.
Hi, can you please help me to keep monitor my SSS account, because my i.d was lost, the incident happened to me last night February 5, 2016 just for safety purposes. Thanks so much
Hi! I just want to say that your SSS hotline is useless!
still no response for my email
Bakit natawag po ako now sa sss… 11.11pm palang po pero wala nasagot…
pnu nyo po nlaman na may checke na kayo..?
sss.gov.ph. sign up ka lng po dun
ung umid ko two weeks ko lng po nkuha
Ask ko lang po bakit wala pa sa post office yung cheke ko sa maternity e Oct. 15 pa lang po meron na kong cheke.. please response po. Thank you!
Sobrang hirap tumawag sa mga sinasabi nyong 24hrs hotline. Hindi naman sya nkakatulong para sa mga members nyo.
Gud day po! Tanong ko lang po, nag file po ako ng salary loan last, oct.28,2015. Makukuha na po kagad un? Salamat!
i have just celebrated by birthday last october 20, 2015m am i suppose to report to your office that i am still alive or existing??
tanung k lang po paano po ba ang pag sss online
San po b pwde mkuha ang SSS UMID I.D….????
San po b pwde mkuha ang SSS UMID I.D….????
Hirap ma contact sss call center wasting time pa more!
Wala po bang problema kung itutuloy ko ang paghuhulog kahit lampas n ako sa required age na 60 years old, kasi nga po until now ay continous pa rin ang work ko ditto sa abroad.
gusto ko lang pong punahin si Miss Charo Lyn Pangilinan SSS SM Manila …maging approachable ka sana mam di yung mag wawan liner ka ng ano ba kasi yan? public servant ka dont be rude.
Grabe 2 hrs. Na ko dial pero wala pa din sumasagot sa hotline nyo!!
SSS CALL CENTER HOTLINE was USELESS THEY ARE NEVER RESPONSE TO CALL Too much long time processing my UMID almost 6 months until now i have no recieve from SSS.
Your hot lines are not respondingPlease provide your branches all the SSS contribution of every employee so that we will need months of waiting for record consolidations.
May you send to SSS RUPINO Branch my SSS Contribution from AG&P R1A/R1A records to expedite my pension of my SSS#03-5125008-8 by adding it to my R3/R3 contribution from PLDT. Your computer system needs improvement to deliver better service.It is just an e-mail you send my R1A/R1A contribution from AG&P be forwarded to my SSS #
Good day! Is the SSS call center still working??? We try many times today Wednesday July 22, 2015 exactly 9:30pm yet no response. Its not helpful.
gud day! How come hopefull pensioners need to wait for 3 months to apply and another 3 months for processing. it took them 120 months contributions to have pension. why give them a hard time to have pension. senior citizens should be prioritize. pls process thier pension ASAP for them to enjoy thier hard earn money. thank you very much LETICIA A BOREBOR
gud day! How come hopefull pensioners need to wait for 3 months to apply and another 3 months for processing. it took them 120 months contributions to have pension. why give them a hard time to have pension. senior citizens should be prioritize. pls process thier pension ASAP for them to enjoy thier hard earn money. thank you very much LETICIA A BOREBOR