Moving into a new place feels exciting, right? You’re ready to start fresh, settle in, and make it yours. But before the couch is in place and the fridge is stocked, there’s a pretty important job to handle — getting your electricity and gas connection set up. If it’s your first time dealing with the electricity connection in a new house, it might seem a bit tricky. But don’t stress. This guide breaks it all down so it feels simple and manageable.
Let’s walk through the process step by step.
Why Setting Up Electricity and Gas Connection Matters
Before diving into the details, let’s talk about why this should be at the top of your moving checklist.
You need power to live comfortably. No lights, no heating, no fridge. Without gas, forget hot showers or cooking properly.
Delays cost money. If you wait too long, you could face emergency setup charges or go without power temporarily.
It saves time later. Sorting your utilities early avoids last-minute panic. Everything works the day you move in. That’s a win.
Step 1: Get Familiar with How It All Works
Setting up utilities is part of every move. Buying or renting—it doesn’t really matter. The process usually looks the same.
Who Does What?
In most parts of Australia, you pick your electricity and gas retailer. They bill you and handle customer service. But the infrastructure—the poles, wires, and pipelines—is managed by a separate company called the distributor.
- Retailer – Sends the bills, helps with queries, offers plans.
- Distributor – Maintains the actual network to your home.
Are You Moving into a New or Lived-in Home?
This makes a difference.
- Brand-new house – You’ll likely need a full electricity connection setup.
- Existing home – You just need to set up an account. The service is probably already in place.
Step 2: Compare Electricity and Gas Providers
You’ve got choices. Take the time to compare providers before locking one in.
What Should You Look For?
- Pricing that fits your budget
- No long-term contracts
- Responsive customer support
- Options for green energy
- Special offers or joining perks
How to Compare Plans
Use online tools to help you see different providers side-by-side. This saves time and helps you find a deal that works. Also, check if there are any fees to connect or disconnect. They vary between providers.
Step 3: Sign Up With a Provider
Once you’ve found a good deal, it’s time to make it official.
What You’ll Need to Provide
- The full address of your new home
- Your move-in date
- Valid ID
- The meter number, if you have it
- Your contact details (email and phone)
How to Do It
Most providers let you sign up online or over the phone. It usually takes no more than 15 minutes.
Some offer same-day or next-day connections. But don’t cut it too close. Aim to book at least three business days ahead.
Step 4: Setting Up Electricity Connection in a New House
If you’re moving into a brand-new home, there are a few extra steps to get power running.
Check for a Meter
New houses might need a smart meter installed. Your electricity retailer will organise this, but the actual installation is handled by the distributor.
Booking Your Setup
After you sign up, your retailer will:
- Organise the meter installation if needed
- Set a date for connection
- Confirm everything with you, usually by email or text
Make Sure They Can Access the Property
Access matters. If the meter is behind a locked gate or inside the property, someone needs to be there to let the technician in. Make sure pets are secure too.
Step 5: Setting Up Gas Connection
Gas follows a similar process to electricity but comes with its own steps.
Does the Property Have a Gas Line?
If yes, you’re in luck. Your gas provider just needs to activate the connection. If no, a full new connection is needed. This takes more time and must be arranged through the local distributor.
Gas Meter Installation
New homes might not have a gas meter yet. This has to be scheduled. Timing depends on your local area, so book early.
Planning to build? Let your builder know upfront if gas is needed. It’s easier to install during construction.
Step 6: Final Checklist Before Moving In
Before you pack the last box, make sure all utility tasks are done.
Electricity
- You’ve picked a provider
- Connection date is confirmed
- The meter is installed or active
- Access is ready for connection day
Gas
- Retailer confirmed
- Date of connection is scheduled
- Gas meter sorted out
- Hot water system is working
This checklist can save you from surprises on move-in day.
Common Questions About Electricity and Gas Connection
Can I Use the Same Company for Both Electricity and Gas?
Yes. Many companies offer combined services and may even give you a discount if you bundle.
What If My Electricity Isn’t On When I Move?
Call your provider right away. It could be a delay or something simple like missed access for the technician.
Do I Need to Be Home for the Connection?
Usually, no. But if the meter is inside or behind a locked gate, someone has to be there to let them in.
How Much Does a New Electricity or Gas Connection Cost?
It depends. Some retailers offer free standard connections. Others might charge a setup fee. Costs also depend on the distributor in your area.
Final Thoughts
Getting your electricity and gas connection sorted doesn’t have to be a hassle. Start early, compare a few providers, and give yourself enough time to book the connection.
If your new place doesn’t already have a meter or supply, don’t delay. The electricity connection process in a new house can take longer if it needs extra work.